Privacy Policy

1. Who we are

This website, flexout.com, is operated by FLEXOUT MEDIA GROUP - FZCO (Licence No. 31301), DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. In this policy, “Flexout”, “we”, “us” and “our” refer to that business. We are responsible for the personal information described in this policy.

2. What this policy covers

This policy applies to personal information collected through this website and through enquiries you send us by email or phone. It does not cover other websites that we link to.

3. Information we collect

Information you give us. If you contact us, we receive the information you choose to share, such as your name, company, email address, phone number and the content of your message.

Technical information. When you visit the website, our hosting provider automatically records standard technical information, such as your IP address, browser type, the pages requested and the date and time of each request. This is used to deliver the website and keep it secure.

Please do not send us sensitive personal information, such as health or financial details, through the website or by email.

4. Cookies

This website does not use cookies for analytics, advertising or tracking, and it does not load analytics or advertising scripts. Fonts are served from this website rather than from a third-party service. If this changes, we will update this policy and, where required, ask for your consent before setting any non-essential cookies.

5. How we use your information

We use personal information to:

• respond to your enquiries and communicate with you about our services;
• prepare proposals and enter into or carry out an agreement with you, where you ask us to;
• operate, maintain and secure the website;
• comply with our legal and regulatory obligations.

We do not sell personal information, and we only send marketing communications if you have agreed to receive them. You can opt out at any time.

6. Our legal basis

We handle personal information in line with the data protection law that applies to us in the United Arab Emirates. Depending on the circumstances, we rely on your consent, on the need to take steps you have asked for before entering into an agreement, or on the need to comply with a legal obligation.

7. Who we share it with

We share personal information only with:

• service providers that help us run the website and our business, such as our hosting and email providers, who may use it only on our instructions;
• professional advisers, such as lawyers and accountants, where necessary;
• public authorities, where we are required to by law.

8. Transfers outside the UAE

Some of our service providers may store or process information outside the United Arab Emirates. Where this happens, we take the steps required by applicable law to keep your information protected.

9. How long we keep it

We keep enquiry correspondence only for as long as we need it to respond to you and to maintain our business records, unless the law requires us to keep it longer. Technical logs are kept by our hosting provider for a limited period.

10. Security

We use appropriate technical and organisational measures to protect personal information, including encrypted (HTTPS) connections to this website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Your rights

Subject to applicable law, you may have the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict or stop using it, or object to how we use it;
• withdraw your consent at any time, where we rely on consent;
• ask for a copy of your information in a portable format.

To make a request, contact us using the details on our Contact page. We may need to confirm your identity before responding. If you are not satisfied with our response, you can complain to the relevant data protection authority in the UAE.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

13. Contact us

If you have questions about this policy or how we handle personal information, contact us using the details on our Contact page.